Terms and Conditions
1. About
Careeraid is a platform proving such services as CV reviews, interview simulation, Linkedin profile upgrades, and guidance from mentors that offer the concealing for switching easier to a new career, in the chosen domain, and share insights on how to develop the skills needed to get employment
- Definition of terms used:
- “Personal data” refers to any information that can be used to identify an individual, such as name, email address, and phone number.
- “Data controller” refers to the entity that determines the purposes and means of processing personal data. In this case, that would be CareerAid.
- “Data processor” refers to any entity that processes personal data on behalf of the data controller.
- “Third-party” refers to any entity other than the data controller or data processor.
Resumes are deeply personal documents that reveal a lot about you. Careeraid values your privacy, so we’ve developed an easy-to-understand Privacy Policy that covers how we collect and use your information.
Depending on your relationship with Careeraid, this info may include usage information, log information, account or billing information, payment details, and contact information. You can understand when we collect and how we treat each type of data in the sections below.
When we refer to “we” and “us”, we mean Careeraid. which controls the information collected when you use our services on the Careeraid platform (also called “service”, and “product” within this document) to assemble your resume (or, as better known in other parts of the world, a CV) or any other document.
Keep in mind we never share the information you provide with third parties, except for chosen partners that are used for the purpose of providing you with a stable and enjoyable experience when using Careeraid. We have tried to outline here the main points of how these partners and third-party services collect and use data, but for the most detailed and up-to-date information, you should review their own privacy policies.
You always may ask us to update or erase information we store, as long as this erasure is not in conflict with any legal obligations we may hold to national and international regulators.
By providing us with your data, you warrant to us that you are over 13 years of age. If this is not the case, you need to contact us immediately to delete any personally identifiable information from our records.
Depending on your relationship with Careeraid, we’d collect different types of information, as outlined below.
Sensitive information
We do not knowingly collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. We do not collect any information about criminal convictions and offenses. If you include such information as part of the content of your resume, we would still not purposefully collect and store this information or disclose it to anyone.
2. Information about the products/services offered
Careeraid offers a range of services to help individuals transition to new careers, including CV reviews, interview simulation, LinkedIn profile upgrades, and guidance from mentors. These services are designed to help individuals develop the skills they need to secure employment in their chosen field.
How does it work?
When visiting our domain, we collect information about your interaction with the site, like the pages you visit and specific actions you take.
When using the Careeraid platform for reviewing your resume, and simulate the interview, or obtaining mentorship, we will collect information about the way our platform is used, including features used, sections used, design elements used, etc. All information you knowingly include in your resume, including email, address, and telephone number, is also stored in our database.
This information is collected in combination with data like user location, Internet browser type, device, operating system, language preference, or the referring website you came to us through.
If during the usage of Careeraid, you decide to take advantage of our Invite Friends feature and decide to invite friends by email, we will collect and store the email addresses of those friends in order to show you whether they have subscribed through your link or not, to provide you with the option of resending the invitation and to remind you which of your friends you’ve already invited. In all other cases when using the feature (e.g. sharing the link on social media or as a link in direct messaging platforms), we will only collect referral data, showing us a person who came through your invite link so that we can assign your earned credit.
How do we use it?
Usage information is used primarily in aggregate for statistical purposes. It helps us understand which parts of our product are of greatest interest and also provides information used to improve our platform and develop exciting new features.
This information is shared with our third-party analytics services (including Google Analytics, Hotjar, and Manychat). Those services operate either within the EU or in accordance with the EU-US Privacy Shield, ensuring the secure transfer of information. Resume content is stored for the purpose of providing you with the primary service of Careeraid – creating, storing, displaying, and rendering your resume.
This information is stored in Airtable database hosting.
Information about your invited friends is sent to Mailchimp for the purpose of sending out email invitations.
Data retention
Usage information stored in Google Analytics is kept up to 26 months after your last visit and afterward used only in aggregate reports.
Usage information in Airtable, Manychat, and Mailchimp is kept for an indefinite period of time and used only in aggregate to analyze usage patterns.
Resume content is stored for the duration of that resume being kept on our platform. If you request to delete your resume or delete your account, all resume content can be removed from our database.
3. The rights and obligations of the contracting parties
Your legal rights
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
If you wish to exercise any of the rights set out above, please email us at mary@technovator.world
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
Data deletion
You can request data deletion by emailing mary@technovator.world We delete all your information from our database, cloud storage, and third-party services including photos, resumes, and personal information, however, we do keep an email and your payment information for accounting purposes or if a refund must be issued.
4. Copyright
All content and materials included on the CareerAid website, such as text, graphics, logos, images, and software, are the property of CareerAid or its content suppliers and are protected by international copyright laws. The compilation of all content on this website is the exclusive property of CareerAid and is protected by international copyright laws.
5. Billing, Payments, and Delivery Policy
CareerAid’s services can be purchased through our website using a valid credit or debit card. Payments will be processed through a secure payment gateway, and users will receive a receipt for their purchase. Once payment is confirmed, users will have access to the services they have purchased. CareerAid reserves the right to change its prices at any time, without prior notice.
How does it work?
Payments are processed by Paynet, a third-party compliant, and your credit card info is safely stored with them. Our partners never share with us payment details – we never receive your credit card information under any circumstances.
We analyze and review payment trends with the help of WooCommerce. The information contains names, user email addresses, information about services acquired, and sums paid.
How do we use it?
We use your billing information to log payments submitted as part of your plan. You can view information about all payments you’ve made to us on the Billing page of your account. You are also able to update your details whenever you need to.
Aggregate information about payments is used for statistical purposes and to execute our legitimate interest of making our business more sustainable.
Data retention
We store billing information and a full history of your payments even if you cancel your subscription or delete your account. This is part of our legal obligation to keep transaction records for local or international authorities. We also store your IP address together with your invoice data, so that we pay tax accordingly and comply with European Tax Law.
We never receive or store any payment details – they are kept with our payment partners. For further information, you may refer to Paynet’s privacy policy.
6. Cookies Policy
CareerAid uses cookies to enhance the user experience on our website. We use cookies to remember users’ preferences, to keep track of how our website is used, and to personalize the content and advertising that users see. Users can choose to disable cookies in their browser settings, but this may limit their ability to use certain features of the website.
What is it?
A “cookie” is a piece of information that is stored on your computer and which records how you move your way around a website, so that when you revisit that website, it can present tailored options based on the information stored about your last visit.
Cookies can also be used to analyze traffic and for advertising and marketing purposes. Cookies are used by nearly all websites and do not harm your system.
Cookies can be session-based – only stored on your computer during your web session and are automatically deleted when you close your browser – or persistent – remaining even after you close your browser. Persistent cookies are stored as a file on your computer and can be read only by the website that created them when you visit that website again.
How do we use it?
We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regard to how you are using our website. This helps us to develop and improve our platform in response to what you might need or want.
For registered users, our platform uses cookies and HTML5 browser local storage to save your preferences and authenticate you. The third-party services we use might also use cookies, pixel tags and other similar technologies.
Cookies are also used to pursue our legitimate interests in improving marketing performance by analyzing the effectiveness of advertising and other promotional efforts.
We use cookies in Google Analytics, Hotjar, and Manychat to analyze aggregate data for the purposes outlined above. We also cookies or pixel tags for services such as Facebook, and LinkedIn in order to create and manage marketing campaigns
Deactivating cookies
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may not function properly. You can visit this page for more information on how to manage and remove cookies across a number of different internet browsers.
You can also deactivate specific 3rd party cookies through the following page managed by the EDAA (European Interactive Digital Advertising Alliance).
Information and opt-out options for some common cookie providers used by us can be found here: Google Analytics, Hotjar, Facebook.
7. Personal Data/Privacy Policy
CareerAid is committed to protecting the personal data of our users. We will only collect and use personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR). This means that we will only collect personal data that is necessary for the provision of our services, and that we will obtain the user’s consent for any uses beyond what is necessary for the provision of our services. Users have the right to access, correct, and delete their personal data, and to object to the processing of their personal data for certain purposes.
Contact information
What is it?
If you contact us with a question, through any of our communication channels, like email, or through our social media accounts on Facebook, Instagram, Telegram, or LinkedIn, we will receive and store your contact details, like email, name, or social media account link.
In the case of support queries, we might need additional information to help you with your request – this will depend on the nature of your query and the issue at hand. We will aim to ask for the minimal additional information needed to solve your request.
You may also provide us with your contact details when subscribing to our newsletter or product news list. We might also collect information about the categories of interests you provide us with, such as what types of content you want to receive from us.
How do we use it?
We use your contact information to communicate regarding your query, in the case of a support request, or to send you product updates and helpful materials that will help you get the most out of Careeraid and create a resume you’re proud of, as well assisting you in getting employment.
Before we send you any promotional messages or content, we will collect your explicit consent for doing so. We may send you product news and updates about our latest features on rare occasions, as this is in line with our commitment to bringing value to our users, as well as our legitimate interests as a service provider. You can unsubscribe from both types of communication – you will find an unsubscribe link in the footer of each promotional email we send out.
Data retention
All communication history through our official communication channels between you and our team is kept in the mailbox for future reference, even if your account is deleted. This is done in order to be able to answer complaints or any future questions you might have.
Contact information used for subscribing to promotional emails or product news is kept in our active subscriber lists. If you unsubscribe, we will still keep your contact information on file to prevent future email send-outs.
For all types of communication information, you can request that we delete your data and we’ll do so within a 30-day period.
How do we protect your personal information?
Careeraid and its authorized partners shall take appropriate organizational and technical measures to protect your Information and traffic data provided to us/them or collected by us/them, and shall not retain it any longer than permitted in order to perform its Services or as required under relevant legislation. Your personal data can only be accessed by authorized employees of Careeraid, or by Careeraid authorized partners’ employees needing to access this data to fulfill their given duties.
Whenever possible, we will keep any information you provide limited to our own databases and systems. We may have to share your personal data in the following limited circumstances:
- Allow our customers to pay for our Services.
- Facilitate communication with you.
- Manage our customer support services for you.
- Manage our general business operation with the help of professional advisers including lawyers, bankers, auditors, and insurers.
- Abide by local and international regulations by providing information to government bodies that require us to report processing activities.
- Track our service’s usage and provide reports to help us improve our services and conversions.
- Reporting to donors looking to achieve specific key performance indicators
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions as outlined in mutual agreements and those third parties’ privacy policies.
8. Settlement of disputes
In the event of a dispute arising out of or in connection with the use of Careeraid’s services, the parties will attempt to resolve the dispute through friendly negotiation. If the dispute is not resolved within 30 days of the date of the first written notice of the dispute, the parties may seek resolution through mediation or arbitration.
9. Warranties and return policy
CareerAid makes no warranties or representations, express or implied, with respect to the services it provides, including any implied warranties of merchantability or fitness for a particular purpose. If a user is not satisfied with the services provided, they may request a refund within 14 days of the purchase date.
10. Limited Warranties and Liability
Careeraid does not make any warranty about the reliability of the Services and does not guarantee the security of user data despite best efforts. The Service is provided “AS IS” and you agree to not hold us responsible nor to seek indemnification for any damages that may arise as a result of the loss of use, data, or profits connected to the performance of the Services or failure in such performance.
12. Customer journey
The customer journey on the CareerAid platform begins when a user visits the website and decides to register an account by providing their personal information such as name, email address, and telegram and uploading their CV.
- Registration: To register an account, the user will need to provide their personal information such as name, email address, telegram and upload their CV. After filling in all the required forms, the user will have to accept the terms and conditions and the privacy policy to complete the registration process.
- Purchase: Once the form is filled, the user can then select the service they wish to purchase and proceed to checkout. Payment can be made using a valid credit or debit card.
- Service Delivery: After the purchase is confirmed, the service will be delivered to you. For example, if you have purchased a CV review service, you will receive feedback on your CV from a mentor. For the interview simulation service, you will have a simulated interview with a mentor. For the LinkedIn profile upgrade service, you will receive advice and guidance from a mentor on how to improve your LinkedIn profile.
- Mentor Communication: You will have the option to communicate with your mentor through the platform, in order to ask any questions or follow up on the service you received.
- Career guidance: You will also have access to career guidance resources such as articles and videos, which will be available on the platform and can help you further develop your skills and improve your chances of getting employment.
- Customer Support: Our customer support team is available to assist you with any questions or issues you may have regarding the use of our services. You can contact us through email, phone, or telegram.
- Client Services: Our client services team is dedicated to ensuring that you have the best experience possible while using our services. If you have any feedback or suggestions on how we can improve, please let us know.
Can this Privacy Policy change?
We may update our Privacy Policy from time to time. We will notify you whenever we change the policy in a material way by contacting you through email and publishing the updated privacy policy on this same URL address.
If you have any questions or concerns regarding this policy or the Careeraid service, please contact us at mary@technovator.world
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